There are some legal reasons to think about. Some states require both parties to know and agree to the recording. Other states only require single party.
I live in a two party state so I have a workaround: Every phone call is answered with “this call may be recorded for customer service and training purposes. If you do not consent to being recorded, please hang up now.”
Either they agree to be recorded or I don’t have to talk to them. Win win.
There are some legal reasons to think about. Some states require both parties to know and agree to the recording. Other states only require single party.
I live in a two party state so I have a workaround: Every phone call is answered with “this call may be recorded for customer service and training purposes. If you do not consent to being recorded, please hang up now.”
Either they agree to be recorded or I don’t have to talk to them. Win win.
Well why not just have recording off by default, and let people decide for themselves whether to break the law?
Companies generally do not want to implement potentially illegal behavior.