The story I’ve heard is that he took a nosedive in effectiveness as CEO when his son died in 2022 (https://www.nbcnews.com/news/us-news/microsoft-ceo-satya-nadellas-son-dead-26-company-says-rcna18320). No idea how true that is, but 2022ish does seem to have been a turning point for Microsoft in terms of strategy and how well the company is run.

There’s nothing to be gained from Cloudflare lying about this. It honestly makes them look worse if the outage was caused internally vs if it had been due to an attack